Before working with DeKesha I didn’t have a Customer Relations Management system, I had 11 notebooks filled with customer information and dimensions for upcoming projects. These notebooks were the heart of my business because they included every customer that I’d ever worked with over the past 14 years. Within 45 days DeKesha converted 5 notebooks into an Excel worksheet that included all pertinent customer information. Her team also called each individual to conduct a customer satisfaction survey but also to increase referrals. I received 3 calls from previous contractors and 2 referrals from previous customer that was resulted in $50,000 contracts in December, which has previously been slow months for me.